Trusted by businesses across the Middle East

    Cloud Business Phone System for the Middle East

    Cloud business phone system for the Middle East

    Powerful cloud calling, WhatsApp Business, SMS, and all your customer channels — managed from one platform. Smart call routing, CRM integration, and omnichannel communications, built for how businesses operate across the Middle East.

    🇸🇦Saudi Arabia
    🇦🇪UAE
    🇶🇦Qatar
    🇰🇼Kuwait
    🇧🇭Bahrain
    🇴🇲Oman
    🇯🇴Jordan
    🇱🇧Lebanon
    🇮🇶Iraq
    🇪🇬Egypt
    🇵🇸Palestine
    🇲🇦Morocco
    🇸🇦Saudi Arabia
    🇦🇪UAE
    🇶🇦Qatar
    🇰🇼Kuwait
    🇧🇭Bahrain
    🇴🇲Oman
    🇯🇴Jordan
    🇱🇧Lebanon
    🇮🇶Iraq
    🇪🇬Egypt
    🇵🇸Palestine
    🇲🇦Morocco
    Powerful Features

    Everything you need to manage customer communications

    Skill-based routing, live call queues, and instant CRM screen-pop — powerful calling at the core, with WhatsApp and omnichannel messaging built in.

    Call Recording

    Call Recording

    Record all incoming and outgoing calls, including transfers. Search and play recordings directly from the web interface. Full compliance and quality assurance.

    IVR Voice Menus

    IVR Voice Menus

    Create unlimited IVR trees with custom messages. Guide callers to the right department automatically with multi-level voice menus.

    Smart Call Queues

    Smart Call Queues

    Priority-based queues with skill-based routing, call coaching, and a live supervisor panel — built for teams running a real contact centre.

    Intelligent Routing

    Intelligent Routing

    Smart omnichannel routing sends calls, chats, and messages to the right agent.

    CRM Integration

    CRM Integration

    Native integrations with HubSpot, Salesforce, and Zoho CRM. Automatic customer card pop-ups on incoming calls, with full communication history across every channel.

    WhatsApp Business

    WhatsApp Business

    Connect your WhatsApp Business account. Manage conversations alongside calls and messages, and send bulk WhatsApp campaigns.

    AI Receptionist

    Never miss a call, day or night

    AI receptionist handling a call — Middle Eastern business professional with headset and AI interface

    Missed calls mean missed business — especially after hours or during busy periods. Your AI receptionist closes that gap: it answers instantly, understands the caller's intent, handles routine questions itself, and hands off anything else to the right team member.

    Work From Anywhere

    One system, every device

    Whether your team is in the office, at home, or on the go — Dromlik keeps everyone connected with the same powerful features.

    Softphone App

    Full-featured softphone for Windows and Mac

    Mobile App

    iOS and Android apps with full functionality

    SIP Phones

    Compatible with all major SIP desk phones

    Web Client

    Work from any browser, no installation needed

    Multi-device support
    Integrations

    Connect Dromlik to your existing tools

    Dromlik CRM and helpdesk integrations

    Dromlik integrates natively with the CRM, helpdesk, and collaboration tools your team runs on — plus over 5,000 more apps through Zapier, no coding required.

    License Tiers

    Choose your license tier

    Two powerful tiers designed for the way businesses work in the Middle East.

    Nucleus

    A complete business phone system — modern calling, routing and voicemail done right, without the legacy hardware.

    Per user / month
    • Web, desktop & mobile softphone
    • SIP phone support (Yealink, Mitel, etc.)
    • Call handling: transfer, forwarding & parking
    • Hunt groups & advanced ring strategies
    • Opening hours & time-based call routing
    • Auto attendant / IVR & rule-based call flows
    • Voicemail & voicemail-to-email
    • Music on hold & caller ID
    • Presence status & BLF
    • Basic call stats & CDR
    • Conference calling
    • TLS/SRTP encryption & 2FA
    Most Popular

    Orbit

    Every customer conversation in one place — calls, chat, messaging, video and CRM, with the tools to manage them at scale.

    Per user / month

    Everything in Nucleus, plus:

    • Video calling & conferencing
    • Call centre queues & ACD
    • Skill-based routing & smart distribution
    • Supervisor panel & real-time wallboards
    • Visual call flow designer
    • Omnichannel inbox (Chat, SMS, WhatsApp, FB)
    • CRM integrations (HubSpot, Zoho, Salesforce)
    • Helpdesk integrations (Zendesk, Zoho Desk)
    • Bulk messaging (WhatsApp & SMS)
    • Open API & webhooks

    Optional Add-ons

    AI Receptionist

    Answers, qualifies and routes calls 24/7 so you never miss a client — even after hours. Includes 200 mins/month.

    Per system / month

    Extra AI Minutes

    Need more capacity for the AI Receptionist? Add 200-minute blocks whenever you need them.

    Per 200-minute block

    Call Recording Upgrade

    Upgrade from 500 to 10,000 mins of call recording.

    Per system / month

    AI Transcription Upgrade

    Upgrade to 500 mins / month of AI transcription for the full picture across every call.

    Per system / month

    Ready to transform your business communications?

    Join businesses across the Middle East already using Dromlik.

    Or call us today +971 55 744 4325